Shipping Information

IMPORTANT SHIPPING INFORMATION

Transporting of chocolates within a distance to arrive in it's perfect condition can be challenging, but we can handle it successfully. Please familiarize yourself with our shipping rates and policies before you order.

Shipping Methods and Fees

  • Ground - 1 to 5 Business Days $11.95

  • 2 Day - 2 Business Days $19.95

  • Overnight - Next Business Day $34.95

  • Saturday Delivery - Available for an additional fee (location depending)

  • With 2 Day or Overnight shipping requests (Kindly call +233 55 883 9322 after placing the order online or to place a new order)

Shipping rates are flat costs per package based on chosen and/or available shipping method. If you are shipping to more than one recipient, then additional shipping charges will apply for each shipment.

 

Delivery timelines do not take unexpected weather delays into consideration, which may affect delivery timelines, ship dates and arrival dates. We cannot be held responsible for delays due to weather, incorrect address provided to us or other circumstances beyond our control.

We do not ship to P.O. boxes.

 

ORDER PROCESSING

It might take 24 to 48 hours to get your order ready and shipped. If you need your order by a certain date, then kindly call +233 55 883 9322, and we will help you with your order.

 

SHIPPING OVER THE WEEKEND

Most of our shipments are shipped early in the week in order to avoid having the chocolates sit over the weekend in an unconditioned storage. If you are shipping a package to a warm weather destination over a weekend, your package may be held until the following Monday to ensure minimal time in transit. If the weather permits.

 

PACKAGING

We go to great measures to ensure that our chocolate is delivered fresh and in perfect condition. To reduce the risk of melted chocolate in transit to warmer climates (65 degrees and higher), we use insulated packaging and gel packs to protect the chocolates.

DELIVERY TIMES FOR BUSINESSES & RESIDENCES

DHL is our preferred shipping vendor for international orders if any. All of our shipping vendors only deliver on business days, unless Saturday delivery is specified (where available, additional charges apply). Our shipping vendors may require a signature for delivery at the discretion of the driver. Deliveries to businesses typically occur between 8 am and 5 pm, and deliveries to residences can typically occur between 9 am and 8 pm.

INTERNATIONAL ORDERS

At the current time, we are unable to ship to international destinations.

Unless otherwise you have a relative or relation coming over and can carry your order for you.

For further information, kindly contact us!

Opening Hours:

TUE - FRI: 9AM - 5PM
SAT: 10AM - 4PM

SUN & MON: - Closed

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Location:

27 Okodan Road 
Osu Ako – Adjei, Accra
Ghana (opposite Mazera)

Email: ask@biokotreats.com

Call: (+233) 55 883 9322 / 27 500 0440

Copyright © 2019 - Bioko Treats Ghana.